NOX FAQs

Everything you need to know about the NOX Traveller, from how discreet it is to shipping, returns and care. Still have a question? Email info@thenox.com.au.

About the product

What is the NOX Traveller?

The NOX Traveller is a discreet intimacy kit designed in Melbourne. It is built to look like a small piece of luggage, so it sits on your nightstand without drawing attention. The Gift Set includes a beginner-friendly device, a UV self-cleaning charging case, a couples blindfold, an intimacy card game, a sticker pack and a USB-C charger.

Will people know what it is?

That is the whole idea. The case is designed to look like mini luggage rather than a toy, so it blends in at home or while travelling. It also ships in plain, unbranded packaging. The sender shows as Visora Group Pty Ltd and your bank statement shows a generic descriptor.

Is it quiet?

Yes. The device is designed to be whisper-quiet, so housemates or neighbours are unlikely to hear it.

How do I clean it?

The Gift Set case has a built-in UV light that runs a short cycle to sanitise the device while it charges inside the closed case, so there is no awkward trip to a shared bathroom.

Is it waterproof?

The device itself is water-resistant and shower-friendly. The charging case is not waterproof, so keep the case dry.

How is it charged, and how long does it last?

It charges over USB-C in about 2.5 hours for a full charge, which gives roughly 40 to 60 minutes of use. It is not a fast-charge device, so there is no need to leave it on charge overnight.

What is included in the Gift Set?

The $149 Gift Set includes the device, the UV sanitising charging case, a dual-texture couples blindfold, the intimacy card game, a pastel sticker pack, a USB-C charger and a travel case bag. The card game ($50) and the blindfold ($30) are also sold on their own.

Shipping and delivery

Where do you ship?

We currently ship across Australia. New Zealand is next on our list. We are not open for other international orders just yet.

How much is shipping, and how fast is it?

The NOX Traveller Gift Set includes free standard shipping within Australia, even after discounts. For orders without the Gift Set, standard shipping is A$13 when the discounted order total is under A$149 and free from A$149. Express shipping is A$26 below A$149 and A$10 from A$149, where available. Other items in an order with the Gift Set may still attract shipping. The final rate is shown at checkout. Orders are dispatched from our Victorian warehouse within 1 to 2 business days, excluding public holidays.

Is the packaging discreet enough to give as a gift?

Yes. It arrives in a plain, unbranded box and is ready to give, with no wrapping needed.

Returns and warranty

What is your returns policy?

You can request a change-of-mind return within 30 days of delivery if the item is unopened, unused, in its original packaging and the hygiene seal is intact. You pay tracked return postage for a change-of-mind return. Opened or used intimate items cannot be returned for a change of mind. For faulty, damaged or incorrect items, we provide a prepaid return label or reimburse reasonable return postage. Your rights under the Australian Consumer Law are not limited to 30 days. Approved refunds are sent to the original payment method within 10 business days. Please contact us before sending anything back.

Is there a warranty?

Yes. The NOX Traveller comes with a 12-month warranty.

About NOX

Who makes the NOX Traveller?

The NOX Traveller is designed in Melbourne by Visora Group Pty Ltd and made by vetted manufacturing partners. It is RCM approved for sale in Australia.