Refund and Returns Policy
We want you to be happy with your NOX Traveller. If something is not right, we are here to help.
30-day satisfaction guarantee. You have 30 days from delivery to request a return. Whether your item is faulty or you have simply changed your mind, contact us at info@thenox.com.au and we will help you sort it out.
Faulty, defective or wrong items. If your order arrives faulty, defective or damaged, or you receive the wrong item, we will replace it or give you a full refund, including any return postage. Email info@thenox.com.au within 30 days of delivery with your order number and a photo of the issue where possible.
Changed your mind. Because these are intimate, personal-care products, change-of-mind returns are accepted on items that are unopened and in their original, sealed packaging. This keeps every customer safe and hygienic. Once the hygiene seal has been opened, we can only accept a return if the item is faulty. If you are unsure before you buy, email us and we will help you choose the right set.
Your rights under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If an item is faulty or not of acceptable quality, you are entitled to a repair, replacement or refund.
How to start a return. Email info@thenox.com.au with your order number and tell us what is wrong. If your return is approved, we will send instructions and the return address: Unit 1805, 81 A'Beckett Street, Melbourne VIC 3000. Please do not send anything back before contacting us, as unapproved returns cannot be accepted. (1/3)
Refunds. Once we receive and inspect your return, we will let you know if it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little extra time to post the refund. Contact. Questions? Email info@thenox.com.au.
